소개
Introduction
Effective business documentation is the cornerstone of operational excellence, regulatory compliance, and continuous improvement. At Problems Consulting, we bring over two decades of documentation expertise across manufacturing, technology, and service sectors to help your organisation capture, structure, and leverage critical business knowledge.
Our approach to documentation goes beyond simply recording processes. Drawing from extensive experience with ISO9001 quality management systems, ISO14001 environmental management standards, and ITIL service management frameworks, we create documentation that drives tangible business outcomes.
전문성
Expertise
Our documentation expertise includes:
- Implementing comprehensive process documentation for a chemical treatment plant in a manufacturing environment
- Developing and deploying over 200 Standard Operating Procedures (SOPs) for an SaaS operations and support department
- Creating documentation systems that support ITIL service management processes (certified ITIL v3 Expert)
- Establishing a documentation framework for a municipal museum / art gallery applying for a grant.
Whether you need to document critical processes, create standard operating procedures, establish knowledge management systems, or improve your existing documentation, we provide practical, value-driven documentation services tailored to your specific business needs.
문서화 성과 사례
What Business Documentation has achieved
- Enhanced training and delegation rates with reduced supervisor interruptions.
- Reduced re-work or other corrective actions.
- Leading to increased productivity, swifter promotions and job satisfaction.
- In turn leading to reduced first-year staff turnover.
제공 가치
Value
Our documentation services help organisations:
- Reduce operational risk through consistent process execution
- Preserve institutional knowledge despite staff changes
- Accelerate onboarding and training of new team members
- Support compliance with industry regulations and standards
- Identify opportunities for process optimisation and improvement
- Create foundations for effective problem management
- Prepare for process automation and AI training
문서화 워크숍 개요
Documentation Workshop
Our comprehensive two-day documentation workshop builds upon the principles outlined above, providing your team with in-depth skills to create effective business documentation that supports operational excellence, quality management, and problem resolution.
Drawing from our extensive experience with ISO9001, ISO14001, and ITIL frameworks, this workshop equips participants with proven documentation methodologies that have been successfully implemented across manufacturing and technology environments.
워크숍 구성
Workshop Overview
This premium two-day interactive workshop is structured to provide both depth of content and extensive hands-on practice:
1일차: 문서화 기초
Day 1: Documentation Fundamentals
- Documentation principles and best practices
- Creating clear, concise, and actionable documentation
- Structuring documentation for different audiences and purposes
- Documentation's role in problem management and continuous improvement
- Practical exercises using real-world scenarios
2일차: 문서화 심화 응용
Day 2: Advanced Documentation Applications
- Applying documentation techniques to participants' specific business challenges
- Creating documentation systems that support quality management
- Developing documentation governance and maintenance processes
- Measuring documentation effectiveness and ROI
- Creating an implementation roadmap for documentation improvements
우리 워크숍의 차별점
What Makes Our Workshop Different
- Personalised Pre-Work Assessment: Participants complete a documentation assessment in advance of the workshop to customise content to their specific challenges
- Implementation Support: Includes 30 days of email consultation to help with applying workshop concepts
- Comprehensive Toolkit: Participants receive a complete set of templates, frameworks, and tools they can immediately apply
- Executive Briefing: Optional 60-minute executive session to ensure management buy-in for documentation initiatives
- Flexible Scheduling: Option to split the two days (e.g., one week apart) to allow for application and reflection between sessions
운영 정보
Logistics
Workshops are planned with a minimum three-month lead time to allow for venue, travel, and participant arrangements.
Language: The workshop will be conducted in English, specifically British English.
Location: South Korea, at a venue selected for convenience and accessibility. Venues will not necessarily be in Seoul, to better serve regional participants.
Duration: Two full days (09:00–17:00 each day). A one-day format may be considered if required for scheduling flexibility and financial viability.
Participant Policy: Workshops may include attendees from different companies. Where commercially sensitive interests may arise, efforts will be made to separate competitors into different session days where possible.
Group Size: Workshops are designed for small groups, typically 4–8 participants per session.
Investment: Estimate ₩2,900,000 per participant for the complete two-day programme (discounts available for groups).
기대 효과
Benefits
Participants will leave the workshop with:
- Practical documentation skills applicable to their specific roles
- A complete set of templates and frameworks for creating effective business documentation
- A customised implementation plan for their organisation
- Understanding of how documentation supports problem management and continuous improvement
- Strategies for maintaining and improving documentation over time
- Ongoing support to ensure successful application of workshop concepts
For more information or to book a workshop for your team, please
contact us
다음 단계
Next Steps
- One-on-one mentoring
- Team training
- Consultancy: Audit of existing system
- Consultancy: Setting up a control system
- Consultancy: Converting existing documentation to a standardised style